Most after-sales complaints we see are not manufacturing defects. They are cleaning mistakes, heat damage, staining or improper storage. A clear care routine protects the product, reduces returns and gives the retailer a professional after-sales story.
This guide is written for retailers who want a simple, repeatable care standard to share with customers.
1. Cleaning after use
- Use a mild, pH-neutral cleaner or a dedicated doll cleaner.
- Clean external surfaces with a soft cloth or sponge.
- Clean internal areas according to the material and product design.
- Rinse or wipe away residue; do not leave cleaner pooled inside.
- Dry completely before storage.
Avoid harsh alcohol, bleach, acetone and petroleum-based products. They can dry out TPE, dull silicone and damage paint.
2. Drying
Moisture is the enemy of both silicone and TPE. Trapped water can cause odor, mildew and material breakdown. Use a soft, lint-free towel for the exterior and a gentle air flow for internal areas. Do not use a hot hair dryer, which can deform TPE.
3. Powdering
TPE becomes tacky over time. A thin layer of renewal powder or plain cornstarch reduces friction and helps preserve the surface. Apply sparingly with a soft brush or powder puff, and brush away excess so it does not clump in joints or details.
- Use dedicated renewal powder or cornstarch.
- Avoid talc and heavily scented products.
- Reapply after cleaning and before storage.
- Do not apply powder to painted details if the manufacturer advises against it.
4. Storage position
Store the doll flat or in a supported position. Sitting or folding a doll for long periods can create compression marks and stress the skeleton. If space is limited, use a storage case or stand that supports the torso and hips evenly.
- Keep away from direct sunlight.
- Avoid temperatures above roughly 30°C.
- Do not place heavy objects on the doll.
- Cover with a breathable sheet rather than airtight plastic.
- Rotate the position occasionally for long-term storage.
5. What to include with every order
- A one-page cleaning and storage card.
- Material-specific warnings (silicone vs TPE).
- Warranty terms and what is excluded.
- Contact information for support.
- Optional care kit: powder, comb, gloves, storage bag.
Factory note: retailers who include a care card and a small care kit report fewer "sticky surface" and "small tear" complaints. The cost is low, and the perceived professionalism is high.
6. A simple weekly routine
- Clean after use.
- Dry fully.
- Powder lightly.
- Check seams and joints.
- Store flat and covered.
For material-specific lifespan information, read our TPE lifespan guide. For repair advice, see the repair guide.
Tools and products to avoid
- Bleach, acetone and harsh solvents.
- Petroleum-based oils and some silicone oils on TPE.
- Abrasive sponges and stiff brushes.
- Hot hair dryers or direct heat.
- Talc-based powders and heavily scented products.
- Airtight plastic storage while the doll is still damp.
When in doubt, test a small hidden area first. A product that works on silicone may behave differently on TPE.
Silicone vs TPE care differences
- Silicone: generally easier to clean, less tacky, more resistant to heat, but still vulnerable to sharp objects and some solvents.
- TPE: softer and more prone to tackiness, requires more frequent powdering and more careful heat control.
- Both: dry completely, store flat and avoid direct sunlight.
A simple retailer SOP
- Include a care card and a small care kit with every order.
- Send a short care email after delivery.
- Ask customers to report issues with photos within a defined window.
- Log the issue type: cleaning, heat, tear, stain or skeleton.
- Use the log to improve product selection and packaging.
This routine turns after-sales into a feedback loop instead of a cost centre.
FAQ
How often should a sex doll be cleaned?
Clean after each use, and do a deeper clean weekly or before long-term storage. Regular cleaning prevents odor, staining and material degradation.
What powder should I use on a sex doll?
Use a dedicated renewal powder or plain cornstarch. Avoid talc-based products and scented powders that may irritate the material or the user.
Should retailers include care instructions with every order?
Yes. A short printed care card reduces returns, protects the warranty and gives the customer a clear reference for cleaning and storage.
About this guide
This care standard is based on after-sales guidance from the CoolMate Silicone Doll Factory team. Always follow the manufacturer's instructions for your specific material and model. Contact us for a care card template for your brand.
Last reviewed: October 2026 by the CoolMate Silicone Doll Factory production team.
