Privacy Policy & Cookie Notice

1. Who we are

This website is operated by SwarmSide Medical (Shenzhen) Co., Ltd., a manufacturer of silicone and TPE companion dolls, registered at B105, Building B, Jiangzao Digital Industrial Park, Nanshan District, Shenzhen, Guangdong 518000, China. "CoolMate Silicone Doll Factory" is our product brand. In this notice, "we", "us" and "our" refer to SwarmSide Medical (Shenzhen) Co., Ltd.

For privacy questions, or to exercise any of the rights described below, contact us at sales@ai-coolmate.com or call / WhatsApp +86 13537771991.

2. Data we collect

We collect only what we need to respond to business enquiries and to fulfil orders.

• Information you give us: name, company, business email, telephone or WhatsApp number, country and market, product interests, order quantities and any message you send through our contact, inquiry, sample or newsletter forms.
• Order and account information: billing and delivery details, purchase order references, specifications, artwork files and correspondence exchanged while working on your project.
• Technical information: IP address, browser type and version, device type, pages visited, referral source and approximate location derived from the IP address.
• Cookie and preference data: your cookie choices, language preference and age-verification confirmation, which is stored locally in your browser rather than on our servers.

We do not ask for and do not wish to receive sensitive personal data. Please do not send us special category information through this website.

3. How we use your data

• To answer your enquiry and provide quotations, samples, pricing, lead times and technical information.
• To process and deliver orders, including production planning, inspection records, shipping documents and after-sales support.
• To manage our commercial relationship with you, including credit terms, invoicing and account history.
• To send newsletters and product or industry updates where you have subscribed, which you can unsubscribe from at any time.
• To maintain and improve the website, analyse aggregate traffic and keep the site secure and functional.
• To comply with legal, tax, export control and accounting obligations.

Depending on your location, our legal basis for processing is typically the performance of a contract or steps taken at your request before a contract, our legitimate business interests in responding to B2B enquiries, your consent for cookies and marketing communications, and legal obligations such as record keeping.

4. Cookies and similar technologies

We use a small number of cookies and similar technologies. You can manage your choices at any time using the "Your Privacy Choices" link in the footer of every page.

• Strictly necessary: required for the site to function, for security and for remembering your cookie and age-verification preferences. These are always active.
• Analytics: help us understand which pages are useful and how visitors find us. These are only set if you allow them.
• Marketing: used to measure the performance of our advertising and remarketing activity. These are only set if you allow them.

Your age-verification choice and privacy preferences are stored locally in your browser (local storage). Clearing your browser data removes them, and you will be asked again on your next visit.

5. Sharing and international transfers

We do not sell your personal data. We share it only where necessary:

• With logistics providers, freight forwarders and customs brokers to deliver your order.
• With inspection, testing and certification bodies where you request or we arrange third-party verification.
• With service providers that host our website, provide email and manage analytics or marketing, under contracts that restrict their use of the data.
• With professional advisers and authorities where required by law, export control or a valid legal request.

Because we operate from China and serve buyers worldwide, your data may be transferred to and processed outside your country. Where required, we put contractual safeguards in place and limit transfers to what is necessary for the purposes described in this notice.

6. Retention periods

• Enquiries that do not result in an order: retained for up to 24 months so we can pick up the conversation where it left off.
• Customer and order records, including specifications and artwork: retained for the duration of the business relationship and for 5 years afterwards for contractual, warranty and tax purposes.
• Newsletter subscriptions: retained until you unsubscribe.
• Cookie and analytics data: retained according to the expiry period of the relevant cookie, normally up to 24 months.

7. Your rights

Subject to applicable law in your jurisdiction, you may request access to the personal data we hold about you, ask us to correct or delete it, restrict or object to certain processing, ask for a portable copy, withdraw consent you previously gave, and lodge a complaint with your local data protection authority.

To make a request, email sales@ai-coolmate.com with enough information for us to identify you and your account. We respond within 30 days and may ask for reasonable verification to protect your data.

8. Security

We use access controls, encrypted connections, role-based permissions and restricted internal storage for design and artwork files. Only staff who need the data to do their job can access it. If a breach affects your personal data, we will notify you and the relevant authority where we are legally required to do so.

9. Adult content and age verification

This website describes adult products and is intended for business visitors aged 18 or over. We ask for confirmation of age before entering the site, and we do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information to us, contact us and we will delete it.

10. Changes and contact

We may update this notice to reflect changes in our practices or in the law. The revised version is published on this page with a new effective date. For any question about this notice, or about how your data is handled, contact:

• SwarmSide Medical (Shenzhen) Co., Ltd.
• B105, Building B, Jiangzao Digital Industrial Park, Nanshan District, Shenzhen, Guangdong 518000, China
• Email:

  On this page

  1. Who we are
  2. Data we collect
  3. How we use your data
  4. Cookies and similar technologies
  5. Sharing and international transfers
  6. Retention periods
  7. Your rights
  8. Security
  9. Adult content and age verification
  10. Changes and contact

  1. Who we are

  This website is operated by SwarmSide Medical (Shenzhen) Co., Ltd., a manufacturer of silicone and TPE companion dolls, registered at B105, Building B, Jiangzao Digital Industrial Park, Nanshan District, Shenzhen, Guangdong 518000, China. "CoolMate Silicone Doll Factory" is our product brand. In this notice, "we", "us" and "our" refer to SwarmSide Medical (Shenzhen) Co., Ltd.

  For privacy questions, or to exercise any of the rights described below, contact us at sales@ai-coolmate.com or call / WhatsApp +86 13537771991.

  2. Data we collect

  We collect only what we need to respond to business enquiries and to fulfil orders.

  • Information you give us: name, company, business email, telephone or WhatsApp number, country and market, product interests, order quantities and any message you send through our contact, inquiry, sample or newsletter forms.
  • Order and account information: billing and delivery details, purchase order references, specifications, artwork files and correspondence exchanged while working on your project.
  • Technical information: IP address, browser type and version, device type, pages visited, referral source and approximate location derived from the IP address.
  • Cookie and preference data: your cookie choices, language preference and age-verification confirmation, which is stored locally in your browser rather than on our servers.

  We do not ask for and do not wish to receive sensitive personal data. Please do not send us special category information through this website.

  3. How we use your data

  • To answer your enquiry and provide quotations, samples, pricing, lead times and technical information.
  • To process and deliver orders, including production planning, inspection records, shipping documents and after-sales support.
  • To manage our commercial relationship with you, including credit terms, invoicing and account history.
  • To send newsletters and product or industry updates where you have subscribed, which you can unsubscribe from at any time.
  • To maintain and improve the website, analyse aggregate traffic and keep the site secure and functional.
  • To comply with legal, tax, export control and accounting obligations.

  Depending on your location, our legal basis for processing is typically the performance of a contract or steps taken at your request before a contract, our legitimate business interests in responding to B2B enquiries, your consent for cookies and marketing communications, and legal obligations such as record keeping.

  4. Cookies and similar technologies

  We use a small number of cookies and similar technologies. You can manage your choices at any time using the "Your Privacy Choices" link in the footer of every page.

  • Strictly necessary: required for the site to function, for security and for remembering your cookie and age-verification preferences. These are always active.
  • Analytics: help us understand which pages are useful and how visitors find us. These are only set if you allow them.
  • Marketing: used to measure the performance of our advertising and remarketing activity. These are only set if you allow them.

  Your age-verification choice and privacy preferences are stored locally in your browser (local storage). Clearing your browser data removes them, and you will be asked again on your next visit.

  5. Sharing and international transfers

  We do not sell your personal data. We share it only where necessary:

  • With logistics providers, freight forwarders and customs brokers to deliver your order.
  • With inspection, testing and certification bodies where you request or we arrange third-party verification.
  • With service providers that host our website, provide email and manage analytics or marketing, under contracts that restrict their use of the data.
  • With professional advisers and authorities where required by law, export control or a valid legal request.

  Because we operate from China and serve buyers worldwide, your data may be transferred to and processed outside your country. Where required, we put contractual safeguards in place and limit transfers to what is necessary for the purposes described in this notice.

  6. Retention periods

  • Enquiries that do not result in an order: retained for up to 24 months so we can pick up the conversation where it left off.
  • Customer and order records, including specifications and artwork: retained for the duration of the business relationship and for 5 years afterwards for contractual, warranty and tax purposes.
  • Newsletter subscriptions: retained until you unsubscribe.
  • Cookie and analytics data: retained according to the expiry period of the relevant cookie, normally up to 24 months.

  7. Your rights

  Subject to applicable law in your jurisdiction, you may request access to the personal data we hold about you, ask us to correct or delete it, restrict or object to certain processing, ask for a portable copy, withdraw consent you previously gave, and lodge a complaint with your local data protection authority.

  To make a request, email sales@ai-coolmate.com with enough information for us to identify you and your account. We respond within 30 days and may ask for reasonable verification to protect your data.

  8. Security

  We use access controls, encrypted connections, role-based permissions and restricted internal storage for design and artwork files. Only staff who need the data to do their job can access it. If a breach affects your personal data, we will notify you and the relevant authority where we are legally required to do so.

  9. Adult content and age verification

  This website describes adult products and is intended for business visitors aged 18 or over. We ask for confirmation of age before entering the site, and we do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted information to us, contact us and we will delete it.

  10. Changes and contact

  We may update this notice to reflect changes in our practices or in the law. The revised version is published on this page with a new effective date. For any question about this notice, or about how your data is handled, contact:

  • SwarmSide Medical (Shenzhen) Co., Ltd.
  • B105, Building B, Jiangzao Digital Industrial Park, Nanshan District, Shenzhen, Guangdong 518000, China
  • Email: sales@ai-coolmate.com
  • Tel / WhatsApp: +86 13537771991

  Effective date: 1 September 2026. This page is provided in English; translations may be added as the site is localised.

• Tel / WhatsApp: +86 13537771991

Effective date: 1 September 2026. This page is provided in English; translations may be added as the site is localised.